New feature in an existing product · counts about 20%
Razorpay Dashboard: failed-payment recovery
- Design system
- Razorpay Blade: blade.razorpay.com
- Problem
- Merchants see that a payment failed but not in a way they can act on. They cannot tell whether it was a bank issue, customer error or something they can fix, so they raise support tickets.
- Evidence to find
- Merchant reviews on G2 and app stores, and forum and Reddit posts about unclear failure reasons.
- Feature idea
- A failed-payments view grouped by reason, a plain-language explanation for each reason, and one-click actions: send a retry link, or copy a ready message for the customer.
- Business lever
- Cost reduction (fewer tickets) and revenue recovery. Metric: % of failed payments recovered within 24 hours.